Terms & Conditions of Service

These Terms and Conditions ("Terms") govern your use of skipnow.ie ("the Site") and the skip hire booking service ("the Service") operated by SkipNow.ie ("we", "us", "our"). By using the Site or booking a skip through us, you agree to be bound by these Terms.

Please read these Terms carefully before placing a booking. If you do not agree to these Terms, do not use the Site or book a skip through us.

1. Definitions

• "Customer" — you, the person or business booking a skip.
• "Operator" — the EPA-licensed waste-collection company contracted to deliver and collect the skip you've booked.
• "Booking" — a confirmed skip hire arrangement made through the Site or by phone.
• "Site" — the website skipnow.ie and all its subdomains.
• "Service" — the skip hire booking and coordination service we provide.

2. Booking process

To make a booking you must:

1. Enter a valid Eircode for the delivery address;
2. Select a skip size and skip type appropriate for your waste;
3. Provide accurate contact and delivery information;
4. Pay the fixed price quoted at the time of booking;
5. Agree to these Terms.

A booking is confirmed only when you receive a confirmation email or SMS from us containing a booking reference number. Until then, no contract exists.

3. Pricing & payment

The price displayed for your Eircode at the time of booking is fixed and includes:

• Skip delivery
• Hire period (standard 3 days unless otherwise stated)
• Skip collection
• Waste disposal at an EPA-licensed transfer station
• VAT at the applicable rate (currently 13.5% for waste services)

The price does not include:

• Skip permit fees (where required) — paid by the Customer directly to the local council. See Section 4.
• Overweight charges (see Section 8)
• Disposal charges for prohibited waste types (see Section 7)
• Hire-period extensions beyond 3 days (charged at €5-€10 per day depending on skip size)
• Failed-delivery charges if access is obstructed or the address is unsuitable and we've not been informed in advance (€40-€80)

Payment is taken at the time of booking via Stripe. We do not store payment card details. Receipts and VAT invoices are issued by email.

4. Skip permits — Customer responsibility

If your skip will be placed on a public road, footpath, or paid-parking bay, a skip permit from the relevant local authority is required by law.

The Customer is solely responsible for applying for the skip permit and paying the permit fee directly to the local council. SkipNow.ie does not apply for permits on the Customer's behalf and does not collect council permit fees as part of the booking price.

For Kildare County Council, permit applications are made via kildarecoco.ie/AllServices/Transport/RoadOpenings or by calling 045 980200. Each county council has its own application process — we will publish the relevant link on each county service page.

Standard council processing time is 3-5 working days; longer for permits requiring paid-parking-bay suspensions. Bookings made before the Customer has secured a valid permit may be delayed or, if delivery is attempted to a permit-required location without a permit in place, may incur a failed-delivery charge under Section 5.

The Customer is also responsible for ensuring the skip is placed in compliance with the terms of any permit issued. You must not move the skip from the location specified on the permit. Any fines, penalties, removal costs, or third-party claims arising from placing a skip on public land without a valid permit are the Customer's sole liability.

5. Delivery & collection

Standard delivery is 1-4 working days from the booking date for any address within our service area. Same-day or next-day delivery is sometimes possible for bookings placed before 11am where operator availability allows, but is not guaranteed.

Delivery is dependent on: operator availability, road and traffic conditions, weather, the Customer providing accurate access information, and (for permit-required locations) the Customer having a valid council permit in place on the delivery date.

Where a skip permit is required and the Customer has not secured a valid permit by the agreed delivery date, SkipNow.ie reserves the right to postpone delivery until the permit is in place or to apply a failed-delivery charge if the operator is dispatched in good faith.

You are responsible for:

• Ensuring the delivery location is accessible to a standard skip lorry (typically 8m long, 2.5m wide, 3m high);
• Providing an unobstructed drop-off space at the agreed time;
• Ensuring the surface is suitable (we accept no liability for damage to driveways, gravel surfaces, paving, or hidden obstructions such as septic tanks, soakaways, gas pipes or sewerage covers);
• Securing the skip on private property — overnight theft or damage to a skip on your driveway or garden is your responsibility;
• Not overfilling the skip past the marked load line.

If access is obstructed on the agreed delivery date and the Operator cannot deliver, a failed-delivery charge of €40-€80 may apply.

6. Cancellations & refunds

• Cancellation more than 24 hours before delivery: full refund, no charge.
• Cancellation 12-24 hours before delivery: 50% refund (covers operator scheduling).
• Cancellation less than 12 hours before delivery: no refund (operator is already committed).
• Cancellation after delivery: not possible. Once the skip is on-site, the full booking applies.

If we are unable to fulfil your booking due to operator unavailability, area coverage issues, or any other reason on our side, you will receive a full refund within 5 working days.

7. Prohibited waste

The following items must not be placed in any skip booked through us:

If prohibited waste is found in a skip, the Operator reserves the right to:

• Refuse collection until the prohibited item is removed;
• Charge a sorting/disposal fee at the licensed transfer station's rate (typically €50-€250 depending on the item);
• For asbestos or hazardous waste — report to the EPA / local authority as required by law.

If you're unsure whether something can go in your skip, please ask us before loading it.

8. Weight limits

Each skip size has a maximum weight tolerance set by the Operator and the licensed transfer station. As a guide:

• 2-yard mini: up to ~1 tonne
• 4-yard midi: up to ~2 tonnes
• 6-yard builder's: up to ~3 tonnes
• 8-yard maxi: up to ~4 tonnes
• 12-yard / 14-yard: up to ~5 tonnes

Overweight loads may be refused at the transfer station or charged at €40-€80 per tonne over the limit. For loads with a high proportion of rubble or soil, we recommend a 4-yard or 6-yard maximum to avoid overweight issues.

9. Liability

To the maximum extent permitted by law:

• Our liability is limited to the price paid for the booking.
• We are not liable for any indirect, consequential, or special damages, including loss of profits, business interruption, or property damage beyond the booking value.
• We are not liable for damage to driveways, gravel, paving, kerbs, gates, overhanging trees, or any underground services (water, gas, sewerage, soakaways) that the Customer has not disclosed prior to delivery.
• We are not liable for delays caused by traffic, weather, road closures, council permit-processing times, or operator unavailability outside our control.
• Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any matter for which liability cannot lawfully be excluded.

10. Operator relationship

The Operator delivering your skip is an independent EPA-licensed waste-collection company. They are responsible for the physical delivery, collection, and licensed disposal of waste from your skip. Their own terms of operation apply alongside these Terms.

Where there is a dispute about delivery, collection, or damage caused by the Operator's vehicle or staff, we will mediate between you and the Operator to reach a resolution. If mediation fails, the Customer may pursue the Operator directly — we will provide the Operator's contact details and licence number on request.

11. Customer obligations

1. Provide accurate booking information (Eircode, contact details, skip type).
2. Disclose any access issues, underground services or surface restrictions before delivery.
3. Do not place prohibited waste in the skip.
4. Do not move the skip from the agreed delivery location.
5. Do not overfill the skip past the load line.
6. Pay any additional charges that arise (overweight, prohibited waste, hire extensions) within 14 days of invoice.

12. Data & privacy

How we collect, use, and protect your personal data is set out in our Privacy Policy and Cookie Policy. By booking through us, you consent to your booking details being shared with the matched Operator and (where applicable) the local council for permit purposes.

13. Force majeure

Neither party is liable for failure to perform under these Terms due to events outside their reasonable control — including weather events, strikes, transport disruption, governmental restrictions, public health emergencies, or operator insolvency. In such cases we will reschedule the booking or issue a refund.

14. Changes to these Terms

We may update these Terms from time to time. The version applicable to your booking is the one in force on the date of your booking. The latest version is always available at skipnow.ie/terms-conditions.

15. Governing law & disputes

These Terms are governed by the laws of Ireland. Any dispute arising under or in connection with them will be subject to the exclusive jurisdiction of the Irish courts.

If you have a complaint that cannot be resolved through our customer support, you may also use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

16. Contact

SkipNow.ie
Co. Kildare, Ireland
Email: info@skipnow.ie
Phone: 085 164 2467